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About Thermrad – warranty

Thermrad products comply with the declared requirements and guarantee high-quality.
Thermrad guarantees the service life of its products. All radiators and underfloor heating systems comply with the most stringent requirements. By purchasing one of our products, you have the assurance that we will honour your service or warranty request.

How long is the warranty period?

All Thermrad panel and design radiators have a warranty period of 10 years.
The Thermrad Basic towel radiator range has a warranty period of 5 years.

Underfloor heatingThe steel and composite (plastic) underfloor heating manifold has a 10 year warranty. The manufacturer’s warranty of two years applies to such fittings as pump, valves and couplings. Together with the underfloor heating pipes, connectors and couplings and assembly system, a 10 year system warranty applies.

What does the warranty cover?

This warranty covers manufacturing faults if the radiator is used under normal conditions in a heating system with hot water.
Any faults caused by faulty installation, careless use and transport / damage through incorrect use are excluded from the warranty.

Are there any variations in the warranty conditions?

Because rust/corrosion is often caused by improper use or damage to the radiator, these cases are subject to different warranty conditions.
Due to the increased risk of corrosion, we recommend that radiators are fitted at least 1.5 metres from the “wet area” (bathroom).

Underfloor heating warranty exclusions

  • Where the damage has been caused by not correctly adhering to the installation instructions, injudicious treatment, repairs by third parties or by using other materials. Replacement couplings are excluded from the warranty.
  • Where chemicals and/or other additives are used in the CH water, other than those approved in writing.
  • Any liability for products, loss of business and/or damages arising from lost productivity or other damage to property.
  • Damage to goods and/or property belonging to third parties is excluded

Warranty when purchasing Thermrad products

  • A 10-year warranty on panel and design radiators, steel and composite underfloor heating pipes
  • A 5-year warranty on basic towel radiators
  • A 2-year warranty on underfloor heating fittings
  • Applies to manufacturing faults
  • Any faults due to faulty installation or transport negligence are excluded from the warranty
  • A variant of the warranty applies to rust/corrosion